Contact IGDown

Downloader support

For a failed public link, include the URL, device, browser and version, approximate time, and exact error message or screenshot. This helps reproduce extraction and download failures.

• Do not send your Instagram password, session cookie, two-factor code, or private direct-message content.
• Confirm the link opens in a private browser window without requiring sign-in.
• Allow reasonable time for investigation when an upstream Instagram change affects extraction.

Privacy and legal requests

Use the subject “Privacy request” for questions about personal data and “DMCA notice” for a copyright report. DMCA notices should include all information listed in the DMCA Policy so they can be evaluated without unnecessary delay.

This page does not promise a fixed response time. Complete, specific messages are easier to review than repeated submissions without technical or legal detail.

Security reports

Report suspected security issues privately to support@igdown.pro before public disclosure. Describe the affected route, reproducible steps, impact, and any safe proof of concept. Do not access other users’ data, degrade the service, or use destructive testing.